Field Collection Agent (Contract) - Bali

Join Infomedia Nusantara, a leading provider of integrated business process outsourcing solutions in Indonesia, as a Field Collection Agent in the vibrant island of Bali. This contract-based role offers an exciting opportunity to engage with customers while contributing to the success of our clients' debt collection processes.

As a Field Collection Agent, you'll be the face of our company, building strong relationships with customers to resolve outstanding payments. You'll work closely with our team to ensure timely and efficient collection of debts, leveraging your communication skills and problem-solving abilities. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering excellent customer service.

📋 Tanggung Jawab Pekerjaan

• Conduct outbound and inbound calls to collect overdue payments from customers
• Visit customer locations to resolve payment issues and gather necessary information
• Document all collection activities and maintain accurate records
• Collaborate with the collection team to achieve daily and monthly targets
• Provide excellent customer service and maintain a professional demeanor
• Stay updated with the latest collection techniques and industry best practices
• Report on collection progress and any potential issues to the team leader
• Adhere to company policies and procedures regarding data privacy and security

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in debt collection or related customer service roles
• Proven track record of achieving collection targets and resolving customer issues
• Excellent communication skills, both verbal and written, in Indonesian
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Familiarity with CRM systems and data entry software
• Valid driver's license and reliable transportation
• Willingness to travel and work in various locations across Bali

🛠️ Keahlian

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