Customer Service Representative - Financial Services Industry

Join Dunia Gadai, a leading name in Indonesia’s financial services sector, as a Customer Service Representative in Taman, Jawa Timur. This is your opportunity to build a rewarding career in a dynamic industry while enjoying a competitive salary of Rp 2,500,000 - Rp 2,750,000 per bulan. As part of our dedicated team, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. Our company is committed to providing exceptional service and fostering a culture of continuous learning and growth.

In this role, you will handle inbound and outbound customer calls, emails, and chats, utilizing our CRM system, Zendesk, to track and manage customer interactions. You will also assist in resolving customer complaints and escalating issues to the appropriate departments as needed. With a focus on customer satisfaction, you will play a crucial role in maintaining our high standards of service.

If you are passionate about customer service, thrive in a fast-paced environment, and are eager to grow within a reputable financial institution, Dunia Gadai is the place for you. Join us in Taman, Jawa Timur, and be part of a team that values your contributions and supports your professional development.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls, emails, and chats, providing prompt and professional responses.
• Utilize CRM system, Zendesk, to track and manage customer interactions and ensure timely resolution of issues.
• Assist in resolving customer complaints and escalate issues to the appropriate departments when necessary.
• Maintain accurate and up-to-date customer records in the CRM system.
• Provide excellent customer service, ensuring high levels of customer satisfaction.
• Collaborate with other departments to ensure seamless customer experience.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Minimum 1 tahun pengalaman dalam customer service, preferably in the financial services industry.
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems, particularly Zendesk.
• Ability to work in a fast-paced and high-pressure environment.
• Customer-centric approach and a passion for delivering exceptional service.
• Fluency in Indonesian and English is a plus.

🛠️ Keahlian

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